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4.0

Placed an order on Thursday, August 9, 2018

Order #30495****.

I received an email stating there was going to be a delay because they were moving warehouse.

I have been a happy client on the monthly plan and been ordering for almost a year.

It is Oct.24, 2018 now, I have yet to receive my order or a refund that I requested a refund on Oct.4,2018.

I started calling and sending emails since first week of Sept. I make 2 calls and send an email every week. They have no supervisor or an escalation department. I am so upset and I love Adoreme my products but this is an acceptable.

Adoreme, you need to working on having an escalation department with someone to speak to or address issues. It will be almost 3 months, I don't have my product nor my money back.

What a shame! I was a regular client purchasing items every month and paying my VIP membership with no problem.

Extremely upsetting and disappointed!!!

Reason of review: Poor customer service.

Monetary Loss: $280.

Preferred solution: Full refund.

Adore Me Pros: Prices of their items, Merchandise is excellent, Items they actually sent me, Fast shipping and delivery, Color selection.

Adore Me Cons: Horrible response time, No package yet, No escalation department.

Location: Toronto, Ontario

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Adore_Me

Hello, Thank you for your reply! We always appreciate customers who let us know when things arenโ€™t right and at this time, we can only apologize that we were not able to assist you immediately.

Furthermore, after taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been already full refunded for your order 304951994, as it follows: $159.80 as Store Credit and $85.85 on Credit Card.

Please let us know if there is anything further we may do to help. Best regards, Adore Me help@adoreme.com

Guest

This is unacceptable, a Adoreme rep contacted me to info me of a partial credit to my credit card. I need someone to contact me.

I have been calling every other day and no one is helping me with this. ADOREME, your company needs to have an escalation department and resolve the issues of your clients.

Adore_Me

Hello, Thank you for letting us know! We apologize for the unpleasant experience you had with the shipping of your order.

Donโ€™t worry, your review has been forwarded to one of our agents and would be more than happy to assist you by email regarding this matter. Please let us know if there is anything further we may do to help!

Our customer service is available to answer any questions you may have. Best regards, Adore Me help@adoreme.com

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