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2.6

And boy when they mess up, it’s a disaster. Been with the company for nearly a year now, and the only issues I’ve had until now were not receiving products for months at a time(elite box debut). I could deal with that. I regularly skipped the month and got a steady amount of emails reminding me to skip or be charged. A few months ago however, I stopped getting those emails as priority, but that could be a google mail issue, I don’t know.

Either way, I received my Elite Box on June 19th, 2018, I ended up returning the entire box due to an upcoming move, and didn’t want to spend the extra money. Coincidentally, I also had a swimsuit that needed to be exchanged for a bigger size, so I returned both at the same time. I forgot to mark on the site that I was returning the Elite Box though, and was charged on the 28th for the entire thing. I called and email their customer service several times to explain the situation and was told that it would be taken care of when they received the box at the warehouse. And that afterwards, they would update me and start the process of sending me a refund.

Two weeks later I get an email stating that they received my swimsuit exchange(of which I didn’t have to mark as returned, so obviously they can track the boxes), but nothing of the elite box. So I follow up with more emails and phone calls and I get the same generic response I got last time. Here it is going on a month and still no follow up as to when my money is going to be refunded, so the next step is to get a chargeback from my bank, and make sure to post to all their social media outlets.

Pictures from Jun 28 and July 10th.

I’m out approximately $180USD.

Reason of review: Return, Exchange or Cancellation Policy.

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Adore_Me

Hello,Thank you for your review!We are so sorry to hear that you are having such an unpleasant experience with the shipping of your Elite box. Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possibleIn an effort to improve our customer experience, we have just transitioned to a new distribution center, which is an exciting move for the Adore Me team, and for you, as our valued customers.

With every new endeavor, there are bumps and challenges along the way. And while we’re experiencing processing delays now, we will soon be able to get your orders to you faster than ever!For now, we sincerely thank you for your patience and understanding.

We want to ensure you that our teams are working tirelessly to get your order to you as quickly as possible.Unfortunately, we are unable to access your account through this application. This being the reason why we are kindly asking you to contact us via email, chat or phone in order for us to be able to further assist you with the most suitable solution.Best regards,Adore Me,help@adoreme.com

Guest

At this point I would love my money refunded, store credit or a free elite box. As of right now I’ve been charged nearly $200 but no products in my possession.

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