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Updated by user Sep 03, 2017

Clarification regarding the refund, the amount is not 3385, it should be $33.85 - I should have rounded up the amount, when the system indicated not to use decimals.

Original review posted by user Sep 03, 2017

As an international client it was my first time ordering. They shipped an international package without checking and ensuring that the full house # address was accurate.

What company with shipping department doesn't ensure that the address is right. The customer service is horrible. I haven't in ages experience such cookie cutter excuses sent by emails and in phone conversations. Here's a prime example of our organization - as long as they are making money - makes their clientele feel like they're are being scammed in order to increase their profit margins (basically make a buck).

Here's how. They take your order, the order never gets shipped, they have your money - and unless you're willing to go through the hassle of getting your money back they will hold onto it stating they are giving your a CREDIT. Remember I'm a first time international buyer. So, lets do the math and say at $34.95 US (what I was charged) x 10 customers who don't get their product and so on.

. . Adore Me is one of the worst companies - I've come across. As the saying goes one unhappy client tells approximately 20 people and so on, .

.

. how disappointing and truly frustrating.

Reason of review: Problem with delivery.

Monetary Loss: $3385.

Preferred solution: Full refund.

Adore Me Cons: Customer service, Return policy.

Location: 205 West 39th Street, 16th floor, New York, NY 10018, USA

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Eniko Adore Me Representative

Hello,

Thank you for your honest review!

We are deeply sorry to her that you did not receive your package due to an address error. Your package may be returned to us, in which case you will automatically receive store credit to replace your order.

It is only fair if you wonder what happens if the package gets lost. We do have a policy in place for these particular cases. If you do not receive the package in 30 business days from the date the package was shipped out from the warehouse we will offer a replacement or refund if you prefer it.

For further information, please contact our Customer Care Service at 1.800.433.2367 Monday โ€“ Friday 8.30 a.m. โ€“ 8:30 p.m.

(EST). And don't stress about carving time out of your schedule - the average wait time is under a minute!

We are also sorry to hear that you were disappointed in the VIP program. With your first order you joined our VIP Membership.

The VIP MEMBERSHIP is one of two payment options: An Adore Me exclusive way of shopping through a flexible membership program that gives great perks (e.g. discount on every set) and limited obligations (*no membership fees, no obligation to buy, can leave at any time*).* The other is PAY AS YOU GO, a one-time purchase option, you select during checkout with your first order.

If you want to learn more about what being an Adore Me VIP means, what benefits you have and other essential information, please watch this video (1 minute!) https://www.adoreme.com/how_it_works The VIP MEMBERSHIP is an active and flexible membership. No obligation to make a purchase every month. Just go on your account, between the 1st and 5th of each month, and either make a purchase or SKIP THE MONTH. The SKIP THE MONTH button is in your SHOWROOM and you may skip as many months as you'd like.

If you do not skip or make a purchase between the 1st and the 5th, you will see a $39.95 refundable store credit charge on your card. This store credit is available for your use at any time.

We apologize for any inconvenience this confusion may have caused. Best regards, Adore Me

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