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1.8

I placed an order on March 19, 2018 Today is April 26, 2018 and my order still has not even shipped. I have got excuse after excuse about how the warehouse is being moved and the weather has been bad.

I have called the company twice and both times been told that I cannot speak to a supervisor.

I have emailed customer service several times to basically be told the same thing about the weather and the warehouse move. I was offered a 50% refund for inconvenience, which I accepted and hoped that my order would ship soon. Update: it didnt.

I have even been told that they cannot provide me with a date in which my order might ship.

This company has been horrible in terms of customer service. I have never felt with a company that flat out told me that they are not allowed to transfer me to a supervisor. I can tell that the people I speak to on the phone as well as those I have emailed are going off a script, no fault of their own because they have a job to do also and I do feel bad for them.

If I ever do receive my order, I will NEVER order from them again.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

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Adore_Me

Hello,Thank you for taking the time to review us!We are very sorry to hear that our services did not meet up with your expectations.Unfortunately, we cannot identify your Adore Me account through this application. Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to able to further investigate and assist you with the most suitable solution in your matter.Our response time can sometimes vary depending on the number of customers contacting us.

Even so, we always do our best to reply to and assist all of our customers in a timely manner. Don't worry, it's our constant goal to further improve all areas of our services, which includes customers service response time.Kind regards,Adore Mehelp@adoreme.com

Grae Akt
reply icon Replying to comment of Adore_Me

After close to 6 weeks of emailing customer service and calling customer service... also posting this review!

Last night I received a text message saying that my order has shipped. It feels like a customer has to go through some hoops and make a company look bad for them to do their job.

Adore_Me
reply icon Replying to comment of Grae Akt

Hello,Thank you for letting us know! At this time, we can only apologize for this unfortunate occurrence and that we were not able to assist you immediately.I truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.Don't worry, we look forward to prevent this issue from reoccurring in the future.

Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in five business days.Please let us know if there is anything further we may do to help.Kind regards,Adore Mehelp@adoreme.com

Grae Akt
reply icon Replying to comment of Adore_Me

March 19 to today (May 2)! There still isn't an order that has been delivered from Adore me.

There is a tracking number that says it is shipping... Far from 5-7 business days for sure!

Adore_Me
reply icon Replying to comment of Grae Akt

Hello,Thank you for your review!We are very sorry to hear you had such an unpleasant experience with the shipping of your order.We would love to look into your case specifically to address it with a resolution, however, we will need your order number to do so. If you could get back to us with this information we would highly appreciate it.Kind regards,Adore Mehelp@adoreme.com

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