2 comments
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1.5

I Ordered a 3 sets for $98.00 August 8. Says it's processing because they are moving a warehouse.

I emailed to ask how long it would take, but no response. I called adore to ask how long it would take to receive my sets but wasn't giving a date..

can i sue this company ??? I want my money back

Reason of review: Order processing issue.

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Christian E Tob

Andrea, I know you are just doing your job, but maybe you should relay to Adore Me that it comes off very bad to post on an open forum the same canned message over and over again. Then when we call, we get the exact same message.

You are ignoring the issue and making up excuses instead of being honest with your customers.

This is very unfortunate because I have spent thousands of dollars with your company only to be let down by dishonesty. Stop with the canned responses and tell us the truth, please.

Adore_Me

Hello, Thank you very much for your review! First of all, we apologize for the inconvenience caused by the difficulty in reaching our customer service.

We always do our best to reply to and assist all of our customers in a timely manner. However, my colleagues are overwhelmed by calls and emails and we are doing our best to answer and resolve all the cases, as soon as possible. Therefore, would you be so kind to get back to me and provide the order number to be able to help you out appropriately? I would highly appreciate it.

Don't worry, it's our constant goal to further improve all areas of our services, including customers service response time. Your concerns are important to us and we want to make sure that we handle any issue you may encounter or answer any inquiry in a timely manner. I do apologize that I was not able to assist you immediately.

I look forward to hearing from you. Kind regards, Adore Me help@adoreme.com

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