New Reviewer

Delayed forever?

I ordered two items on June 26th. Ever since my order has been delayed in processing because of a warehouse move. I didn't think much of it at first because I have not had a problem with Adore me before but it's been well over the amount of time it should have taken to process/ship the order. I tried to called but was on hold for too long so I hung up. I also just Google searched my issue and found out that people have been having the same problem SINCE FEBRUARY. This is ridiculous. Why weren't customers informed of this "warehouse move" before placing orders? What if I had ordered something specifically for a special occasion? I would have been SOL.
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1 comment
#1536074

Hello, Thank you for your review! We are very sorry to hear that you are having an unpleasant experience with your latest order.

In an effort to improve our customer experience, we have transitioned to a new distribution center, which is an exciting move for the Adore Me team, and for you, as our valued customers. With every new endeavor, there are bumps and challenges along the way. And while we’re experiencing processing delays now, we will soon be able to get your orders to you faster than ever! For now, we sincerely thank you for your patience and understanding.

We want to ensure you that our teams are working tirelessly to get your order to you as quickly as possible. Unfortunately, we are unable to access your account through this application.

Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to able to further investigate and assist you with the most suitable solution regarding this matter. Best regards, Adore Me help@adoreme.com

ID
#1323087 Review #1323087 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Pros
  • Prices quality of product
Cons
  • Wait time for delivery wait time for customer service
Reason of review
Order processing issue
New Reviewer

Fraudulent charges, unauthorized access to the account.

My wife set up an Adore Me account two years ago. She tried to cancel it several times. Two weeks ago, I discovered a large charge on our account from Adore Me. I verified that my wife didn't make a purchase. I contacted Customer Service on 07/27/2018 and was told that...
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1 comment
#1536068

Hello, Thank you for letting us know! We deeply apologize for the inconvenience this unfortunate occurrence may have caused.

This situation has never been reported to us before, but because we appreciate all feedback received, please rest assured that I will forward your case to the most appropriate department, to take necessary measures and to avoid such incidents in the future. Unfortunately, we are unable to identify your account through this application. So, can you please elaborate your concern further by email, phone or chat, in order for us to be able to find the best way to assist you?

Our customer service is available to answer any questions you may have. Best regards, Adore Me help@adoreme.com

ID
#1322511 Review #1322511 is a subjective opinion of poster.
Product
Adore Me Profile
Cons
  • Poor security
  • Policies
  • Deceptive policies
Reason of review
Poor customer service
Loss
$600
Preferred solution
I want answers on why someone could still gain access to the account. Why they don't value a customer's security.
New Reviewer

Want the shirts before next year

I ordered two shirts, mavina and mava on the 26th of June. It’s the 6th of August and I’m still shown that they are processing my order. I made a few orders after that and they were all shipped. I don’t plan on canceling the order and trying again because I got them for the bogo event (don’t think i’d Still get the deal) so, what the heck is going on?
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1 comment
#1536063

Hello, Thank you for reviewing us! We are very sorry to hear you are having such an unpleasant experience with the shipping of your order, as we are relocated to the new warehouse.

Not to worry, we'll make sure that this type of inconvenience will no longer occur once we fix all our issues with the facility. Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in five business days. Regarding the speed with which each order is processed, this depends on certain packing procedures followed by our warehouse which take into account various factors like product type.

To be more clear, some types of products can be processed more easily which means a shorter processing time. However, we want to ensure you that our teams are working tirelessly to get your order to you as quickly as possible. Unfortunately, we are unable to access your account through this application.

This being the reason why we are kindly asking you to contact us via email, chat or phone in order for us to be able to further assist you with the most suitable solution regarding this issue. Best regards, Adore Me, help@adoreme.com

ID
#1321946 Review #1321946 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Order processing issue
New Reviewer

SCAM!

This company stole money from my account. Charged me for the entire box when I kept one item. Immediately called a customer service representative who assured me my refund would be returned to me in 1-3 business days. On day 4 I called again and was told that they...
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1 comment
#1531713

Hello, Thank you for taking the time to review us! We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service.

We have been faced with an unprecedented number of calls that has caused extended hold times. Even so, we always do our best to reply to and assist all of our customers in a timely manner. Don't worry, it's our constant goal to further improve all areas of our services, which includes customers service response time. In regards to your refund, please be so kind as to contact our customer care service directly by phone, at 1.800.433.2367 Monday – Friday 8:30 a.m.

– 8:30 p.m. (EST), so that my colleagues may further assist you in this matter. Unfortunately, we are unable to identify your account through this application.

If there is anything more you would like assistance with, please let us know. Kind regards, Adore Me help@adoreme.com

ID
#1319709 Review #1319709 is a subjective opinion of poster.
Service
Adore Me Customer Care
Reason of review
Problems with payment

Delayed order...

My order has been in a delayed status for days.... no response to my emails so I called. No one has any idea when the situation is going to be resolved and can not cancel your order or offer you any type of compensation for your troubles. They have been having...
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1 comment
#1530996

Hello, Thank you for reviewing us! We are very sorry to hear you had such an unpleasant experience with the shipping of your order.

We have been experiencing processing delays in our distribution center recently because we were relocating to our new warehouse, and have had subsequent shipping delays due to this. We are working to improve our process so that delays will not happen in the future. We sincerely apologize for any delays in your orders and are so grateful for your patience and understanding. Unfortunately, we are unable to identify your account through this application.

Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to able to further investigate and assist you with the most suitable solution in this matter. Thank you for your patience and kind consideration while we resolve this.

And please accept our sincere apology for the inconvenience that this may have caused you. Kind regards, Adore Me help@adoreme.com

ID
#1318503 Review #1318503 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Order processing issue

Worst customer service and shopping experience

To get the deals with Adore Me, you have to be a member and agree to have a monthly debit. It's possible to skip months, but it's super hard to cancel your membership and you can NEVER talk to anyone in customer service. I ordered a swimsuit from them 10 days ago, with 5 to 7 days shipping. This is a seasonal item (note, it's almost the end of summer) that I needed to go out of town. This order is in delayed in processing, and haS been since 3 days after I placed it. I have tried to contact customer service every day to get this resolved with NO RESULTS AT ALL. This has been a terrible experience. I can't get a refund or cancel my membership, not can I talk to anyone who can help...the worst
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1 comment
#1530192

Hello, Thank you for letting us know and please accept our sincere apology for the difficulties we have caused you. We do describe the VIP membership program during checkout, with email correspondence after your first purchase and at the beginning of each month.

This way you have all the information necessary to fully understand the VIP program. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works. You can unsubscribe anytime, by accessing the helpdesk directly from your account, http://adoreme.com/helpdesk and following the steps towards ‘You have unsubscribed from the VIP Membership’. Make sure you are logged in into your account to proceed with the unsubscription.

Also, we are very sorry to hear you had such an unpleasant experience with the shipping of your order. Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in 3-7 business days. Unfortunately, we are unable to access your account through this application.

Would you be so kind to elaborate your concern further by email, phone or chat, so that we can find the best way to assist you regarding your order? Since we’re an online store and we never meet our customers face to face it’s crucial for us to ensure that our customers can reach us so we can aid them with their encountered issues or answer any inquiry. This is why we offer the possibility of being contacted over various channels, email, phone, social media, so we can ensure that if for any reason the agents on a channel are all busy with customers at any given moment, the customer trying to get a hold of us can still do so on a different channel.

We always do our best to reply to and assist all of our customers in a timely manner. Best regards, Adore Me help@adoreme.com

ID
#1317033 Review #1317033 is a subjective opinion of poster.
Service
Adore Me Membership
Reason of review
Return, Exchange or Cancellation Policy

Fraudulent Charges

I haven’t made a purchase from Adore Me in a few years. Two weeks ago they charged my card for $39.95. I asked for a refund and got it. Then last week they charge my card for $39.95 twice! I got a new card number after the first charge and they somehow got my new...
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1 comment
#1530197

Hello, Thank you for letting us know! We are deeply sorry to hear you had such an unpleasant experience and we assure you that we will look into this matter as soon as possible.

Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Unfortunately, we are unable to access your account through this application.

Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to be able to further assist you in this matter. Best regards, Adore Me help@adoreme.com

ID
#1316849 Review #1316849 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Problems with payment
New Reviewer

Pissed off

Unauthorized charge to my account for a shipment I’ve never received I’m very unhappy and want my money back now
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1 comment
#1526916

Hello, Thank you for your review. We are very sorry to hear you had such an unpleasant experience.

We would love to look into your case specifically to address it with a resolution, however, we will need your email address to do so.

If you could get back to us with this information we would highly appreciate it. Kind regards, Adore Me help@adoreme.com

ID
#1313575 Review #1313575 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Problems with payment

Horrible

I ended up with over $300 in charges for things I never ordered. It was shipped to another state to a shipping container. No one answers their customer service and all I get is automated email replies. I had to close my checking account. Horrible horrible horrible company.
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1 comment
#1526260

Hello, Thank you taking the time to review us! First of all, we apologize for the inconvenience caused by the difficulty in reaching our customer service.

We have been faced with an unprecedented number of calls and emails that has caused delays in response time. Don't worry, it's our constant goal to further improve all areas of our services, which includes customers service response time. We are very sorry to hear you are having an unpleasant experience with the shipping of your order. I would be more than happy to assist you with the issue regarding your order and provide a suitable solution, however I will need your order number to do so.

Therefore, we are kindly asking you to contact us via email or chat in order for us to able to further investigate and assist you regarding this matter. Kind regards, Adore Me help@adoreme.com

ID
#1313167 Review #1313167 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Problems with payment
New Reviewer

Shipping When?

On 12 July 2018, I placed a $334.65 order and my credit card was immediately charged. As of 12 days later, the order still is in processing despite AdoreMe.com clearly stating that all orders are processed in 1 to 2 business days (see: https://help.adoreme.com/hc/en-us/articles/115003****67-How-long-does-shipping-take-). On 17 July 2018, I opened a ticket with AdoreMe.com. I never received a reply. On 24 July 2018, I called AdoreMe.com. The CSR was very nice and I appreciated her honesty (absent her total honesty I would have cancelled the order), but 'we honestly have no idea when the order is going to ship as the warehouse isn't providing us updates' isn't much of an answer. The charge got processed right before my credit card monthly statement cycle and I have to pay for this within a week - and I have zero hopes the order will be processed by then. Here's the crazy thing which the CSR admitted is happening. I had friends that placed both smaller and larger orders AFTER mine and most of them already have their orders. If their warehouse suffers from such chaos that it isn't even shipping out orders by date placed, I have little faith that the order will move from processing by 30 July 2018. And if it isn't, I'll be initiating a charge back with my credit card processor.
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7 comments
#1532776

My husband placed an order on June 26 and we still haven’t received it. When he emailed about it he got no response and when he called about it he got the same BS about moving into a new warehouse we got in March.

If you aske to speak to upper management you get nothing. I will find a way to escalate this up and will never recommend adore me to anyone now.

#1532886
@PissedConsumer1532776

I'm sorry you had a bad experience like me. In the end, when I finally got the order, everything was perfect.

And the pricing is incredible.

So, you'll have to individually weight the long wait versus the good quality, inexpensive product. :/

#1526258

Hello, Thank you for reviewing us! We are very sorry to hear you had such an unpleasant experience with the shipping of your order.

We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Unfortunately, we have been experiencing processing delays in our distribution center recently, because we were relocating to our new warehouse. Not to worry, we'll make sure that this type of inconvenience will no longer occur once we fix all our issues with the facility. Our warehouse typically processes and ships an order within two business days, most U.S.

orders are then delivered in five business days. Unfortunately, we are unable to identify your account through this application. Therefore, we are kindly asking you to contact us via email, chat or phone and provide the order number, for us to able to further investigate and assist you with the most suitable solution in this matter. Thank you for your patience and kind consideration while we resolve this.

And please accept our sincere apology for the inconvenience that this may have caused you. Kind regards, Adore Me help@adoreme.com

#1532884
@Adore_Me

Magically, the order shipped within hours of you posting your reply. Kind of coincidental, but not necessarily related.

Then, my order took over a week to arrive via USPS. On the positive side, everything in the large order was perfect and the shipping box is well constructed.

#1540654
@Joseph L Tat

*** Thank you so much for taking your time to reply us! I'm very glad we could help you.

I hope you will enjoy your shopping experience with us. Don't hesitate to contact us for any issue you encounter.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Kind regards, Adore Me help@adoreme.com

#1545148
@Adore_Me

Funny because it’s now the middle of august and they are delaying my order because of a “warehouse move”. It’s obviously ***

#1545243
@PissedConsumer1545148

Hello Hailey, Thank you for letting us know! We are very sorry to hear you had such an unpleasant experience.

Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to able to further investigate and assist you with the most suitable solution in this matter. Unfortunately, we are unable to identify your account through this application. Please let us know if there is anything further we may do to help!

Our customer service is available to answer any questions you may have. Best regards, Adore Me help@adoreme.com

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ID
#1311497 Review #1311497 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Pros
  • Prices
  • Color selection
  • Styles
Cons
  • False advertisement
  • Poor customer service
  • No delivery
Reason of review
Order processing issue
Loss
$335
Preferred solution
Deliver product or service ordered

Great company, when they’re not messing up.

Adore Me - Great company, when they’re not messing up.
Adore Me - Great company, when they’re not messing up.
And boy when they mess up, it’s a disaster. Been with the company for nearly a year now, and the only issues I’ve had until now were not receiving products for months at a time(elite box debut). I could deal with that. I regularly skipped the month and got a steady...
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2 comments
#1524304

Hello,Thank you for your review!We are so sorry to hear that you are having such an unpleasant experience with the shipping of your Elite box. Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possibleIn an effort to improve our customer experience, we have just transitioned to a new distribution center, which is an exciting move for the Adore Me team, and for you, as our valued customers.

With every new endeavor, there are bumps and challenges along the way. And while we’re experiencing processing delays now, we will soon be able to get your orders to you faster than ever!For now, we sincerely thank you for your patience and understanding.

We want to ensure you that our teams are working tirelessly to get your order to you as quickly as possible.Unfortunately, we are unable to access your account through this application. This being the reason why we are kindly asking you to contact us via email, chat or phone in order for us to be able to further assist you with the most suitable solution.Best regards,Adore Me,help@adoreme.com

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ID
#1308795 Review #1308795 is a subjective opinion of poster.
Service
Adore Me Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Poor Customer Service Response

I use to be a happy Adore Me customer, but the experience I just had changed that. I've bought lingerie and underwear from them before and never had an issue with sizing. I bought 3 pairs of underwear in my usual size and style. I tried them on over another pair of underwear. However, when I put them on I knew, even without the other pair of underwear, that they weren't going to work. They weren't a typical bikini fit, but low riders that would give most women a muffin top. I went to the app to see about exchanging them for a larger size. That was when I found out that I had no options. Being stuck with 3 pairs of underwear I would never wear didn' t seem fair to me. I have returned ill fitting underwear to other companies before, and never had an issue. I emailed customer service and never received so much as an apology or an offer to make it right. So, I decided to review the underwear I bought to let other customers know about the poor fit and warn them to size up. Today, I received a response from the review. They don't do returns on underwear. That's it. No offer to extend a courtesy discount on a future purchase or anything serious. They didn't even post my review about how off the fit is! This isn't the way you treat longtime customers. This is the way you lose them.
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2 comments
#1524308

Hello,Thank you so much for taking the time to review us! We always appreciate customers who let us know when things aren’t right and rest assured that we will take this under advisement!We apologize for any inconvenience the sizing of these panties may have caused.

We understand that this was very frustrating and will do our best to ensure that our creation team is aware of the issue and will further look into this matter to improve the sizing of these products.We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.However, please note that for sanitary reasons, we do not offer the option to exchange or return panties.

We apologize for any inconvenience caused!Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.Kind regards,Adore Mehelp@adoreme.com

#1524478
@Adore_Me

This was exactly, word for word, the same reply I received from the Adore Me rep who replied to my review ( that they then declined to post). But, thanks for answering, and helping me to make up my mind about cancelling my AdoreMe account. I will be giving my business to companies like Aerie, who do genuinely care to work with their customers, and who do offer returns.

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ID
#1308540 Review #1308540 is a subjective opinion of poster.
Product
Adore Me Underwear
Reason of review
Not as described/ advertised
New Reviewer

My box has not arrived

Adore Me - My box has not arrived
Good morning. Thank you for your service and your line of underwear. It's spectacular for my wife. But I want to notify you that the last request I made took from a few days reviewing the tracking and says that they have not scanned it since June 9 and would like to...
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1 comment
#1522411

Hello,Thank you for letting us know! It is our constant wish to offer quality services and products and to make sure that we always maintain a wonderful Adore Me experience for our customers.We are very sorry to hear you are having such an unpleasant experience with the shipping of your order.Don’t worry, your review has been forwarded to one of our agents and would be more than happy to assist you by email, regarding this matter.Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.Best regards,Adore Mehelp@adoreme.com

ID
#1307423 Review #1307423 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Order processing issue

Elite Box

I wanted to try out the elite box. I didn’t know they would take 40 dollars out of my account(giving me a negative balance) then put it back. On top of that, it was shipped out June 22nd and it’s now been almost a month. I finally got a response that it would be here...
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1 comment
#1521624

Hello,Thank you for reviewing us!We are very sorry to hear you had such an unpleasant experience with the shipping of your order.We have been experiencing processing delays in our distribution center recently because we are relocating to our new warehouse, and have had subsequent shipping delays due to this. We are working to improve our process so that delays will not happen in the future.Unfortunately, we are unable to identify your account through this application.

Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to able to further investigate and assist you with the most suitable solution in this matter.Thank you for your patience and kind consideration while we resolve this. And please accept our sincere apology for the inconvenience that this may have caused you.Kind regards,Adore Mehelp@adoreme.com

ID
#1306626 Review #1306626 is a subjective opinion of poster.
Service
Adore Me Shipping Service
Reason of review
Order processing issue
New Reviewer

Sent wrong item ..now wants me to pay more to get correct 1

They sent me wrong item. I called to notify them wrong item received. Advised by Rose correct item to be sent out right away. Asked for return label for wrong item was advised not to send back. It was an XS so I took it to Goodwill. Waited for correct item. Have not received. Called again tonight talked to Lyn. She wants me to pay $19.95 to get the item sent out and offered a credit on account. I just want the item I ordered or my money back. I don't want to pay more or purchase anything else. I spent over an hour on phone tonight and got no satisfaction. I asked for her managers name and to be transferred. She said there was no manager there thanked me for calling and hung up. Beyond frustrated. I'm not asking for anything more than what I was promised. What horrible customer service. I am so aggravated but I plan on continuing my fight for what is right. My boyfriend was the VIP member. I wish he would have never joined. Most of the items he purchased were horrible. What a waste of money.
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1 comment
#1520981

Hello,Thank you for taking the time to review us!We are very sorry to hear you had such an unpleasant experience.We would love to look into your case specifically to address it with a resolution, however, we will need your order number to do so. If you could get back to us with this information we would highly appreciate it. Therefore, we are kindly asking you to contact us via email, chat or phone in order for us to able to further investigate and assist you with the most suitable solution in this matter.Kind regards,Adore Mehelp@adoreme.com

ID
#1306273 Review #1306273 is a subjective opinion of poster.
Service
Adore Me Customer Care
Reason of review
Return, Exchange or Cancellation Policy
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